Refund policy

Return & Refund Policy

At BabyBooo, we want you to feel confident and happy with your purchase. If you are not fully satisfied with your order, please review our return and refund policy below.

Return Window

You may request a return within 14 days after receiving your order.

To be eligible for a return, items must be:

Unworn, unused, unwashed, and in original condition
With all original tags, packaging, and accessories included
Free from stains, perfume, makeup, deodorant marks, pet hair, or any signs of wear

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene and product protection reasons, the following items are not eligible for return:

Earrings and hair accessories
Bodysuits, swimwear, lingerie, or intimate items
Final sale, clearance, or promotional items
Customized or made-to-order products
Items damaged due to customer handling, washing, or improper care

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional processing time.

Original shipping fees, express shipping fees, and shipping protection fees are non-refundable unless the return is caused by our error.

Order Cancellation

Orders may only be cancelled before they are processed or shipped. Once an order has entered processing, packing, or shipping, we may not be able to cancel it.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

Your order number
Clear photos or videos of the item
Photos of the packaging and shipping label

We will review your case and offer a suitable solution, such as replacement, exchange, partial refund, or return instructions.

Exchanges

We currently do not guarantee direct exchanges due to limited inventory. If you need a different size, color, or style, we recommend placing a new order after contacting our customer service team.